Insurance is more than just a once-a-year transaction to the team at Herron Insurance.
We believe that in order to provide our clients with the best possible outcome, we need a relationship that is built on trust and communication.
Our insurance advice is based on knowledge and experience. We consider the risk for your business, both known and unknown, currently insured, not insured, and provide you with all of the information and options you need to make informed decisions.
We are committed to understanding all facets of your business so that we can provide advice that is tailored specifically to you. Our team views each client relationship as a partnership.
Are you the kind of person or business we can help?
We’d love to find out. Book an initial chat with one of our specialist team members.
The foundation of Herron Insurance as a business is built on advice, service, and relationships.
Your insurance adviser is an extension of your business and links to the broader insurance market – and we take that responsibility seriously. We are dedicated to representing you professionally at all times.
Advice
Receiving the right advice, at the right time is crucial for the security of your business. And receiving that advice from an experienced advisor who is familiar with all facets of your business is essential. Our team partners with you to understand your business, and our consistent communication ensures that we are able to identify and assess risk as your business grows and shifts.
Service
We are committed to being proactive, not reactive. We believe that it is not enough to just provide insurance – a dedicated advisor provides time, options, and enables you to make decisions with confidence. We are quick to respond to matters that affect your business, and are always thinking one step ahead, so that you can focus on growth.
Relationships
We know that there is strength in having the right partnerships. Whether it’s the relationship with our clients or with underwriters – we understand the difference genuine relationships make to both your insurance cover as well as when it comes time to make a claim.
“It’s important we continually look for ways to earn our clients trust, not just expect it”
Andrew Campbell
Partnering with Herron Insurance gives you confidence that your business is secure and protected. We’re real people, committed to building long-term partnerships with our clients.
The Herron Approach to Insurance Claims
Our ultimate goal is to get your business or household back up and running quickly. As your insurance advisor, being there for you at the time of a claim is the most important role we play. The claims process can be long and complex – but we work closely with you and our insurance partners to ensure that this process is as simple and efficient as possible.
To do this, we guide you through the claims process, from lodgement of the claim, to monitoring the progress, and negotiating with our insurance partners to ensure the best possible outcome.
Our Process:
Helping you navigate the insurance industry
Step 1
Get to know you and your business by undertaking an detailed review
Step 2
All businesses are different, so we work with you and gather information to understand your insurance requirements. We will also assist in identify areas of your business that may be exposed to insurable risks
Step 3
By gaining an understanding of your business, we prepare comprehensive insurance submissions to present to our extensive network of insurance companies and underwriting agencies.
Step 4
We work with insurers that underwrite your industry and negotiate the most comprehensive and competitive coverage for you. We also work to unlock the full potential of your insurance program.
Step 5
We present you with coverage and options in a clear format and provide advice to ensure you are making the right decisions.
Step 6
We are your one point of contact and with you every step of the way – including managing your claims.
Step 7
We continue enhance your insurance program, look for opportunities and strengthen your profile within the insurance market.
Our Insurers:
Insurers are selected and recommended based on a number of key criteria including (in no particular order):
- Financial Strength;
- Claims Payment/Experience;
- Reputation;
- Motivation of actual underwriters and their expertise;
- Local Authority; and
- Appetite.
We work only with APRA approved insurance companies and specialist underwriting agencies with a Standard & Poor’s rating of no less than A-. Our insurance is comprehensive and competitive coupled with relationships with underwriters and industry leaders that have been formed over many years across various specialties and companies.
You will only be partnered with an underwriter that is motivated to cover your business – it is not simply a transaction.
Importantly, we also encourage you to meet your major underwriters.
We're ready to help.
Our team are real people who care about our clients and our community of business owners. Get in touch to learn how our services will give you confidence that you’re protected when you need it most.